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I tried out My MSN a few months back, and it looks like a great service. I would never have considered using it, however, because it had a ridiculously HUGE banner ad right at the top of the page. I was so disappointed that I sent some feedback to the team. Imagine how surprised I was to receive a response to that feedback today, from "Justin", a program manager on the MSN.com Portals Team. Here it is:
Hi,

My name is Justin and I?m a Program Manager who works directly on the My MSN site. 
You?re receiving this email because you have previously sent feedback to MSN regarding 
the banner advertisement on My MSN (http://my.msn.com). We really appreciate you 
taking the time to let us know your thoughts about My MSN, which is why you?re receiving 
a response directly from the product team (not from our normal support personnel).

You?ll be happy to know that the ad at the top of My MSN has been removed entirely. 
I?ve personally read feedback like yours for a number of months and have been lobbying 
for a new way to monetize My MSN that wouldn?t be so obtrusive for our customers. As of 
the end of July, the ad is gone! Please know that we?re extremely committed to serving 
our customers, and responding to your preferences to the very best of our ability.

Thanks for taking the time to correspond with us and thanks for using My MSN. I look 
forward to your response.
This impresses me. I took at look at the My MSN site tonight and it looks much better. I can really see myself using this. I will give it a shot, and send more feedback as to what else could make this better for me (like the ability to subscribe to RSS feeds). I really, really like it. This could potentially make me more likely to use MSN Search (I pretty much live at google right now). Posted on Monday, August 8, 2005 6:11 PM Software | Back to top


Comments on this post: My MSN listens to user feedback and makes changes

# re: My MSN listens to user feedback and makes changes
Requesting Gravatar...
I use my.msn.com to track many things.

Today, nothing is displayed except an invitation to subsribe a paid service.

Are you changing my.msn.com to be a paid service for about $10 a month?
Left by Charles Chen on Nov 06, 2007 10:41 AM

# re: My MSN listens to user feedback and makes changes
Requesting Gravatar...
Hey genius
Left by Lance on Nov 08, 2007 4:49 PM

# re: My MSN listens to user feedback and makes changes
Requesting Gravatar...
mymsn homepage has not been functional for 10 days. I can't even get the feedback function to work. I am going to have to find a new homepage for my information if I can't get in touch with them.
Left by Gary on Mar 26, 2009 7:24 AM

# re: My MSN listens to user feedback and makes changes
Requesting Gravatar...
Thank you for the "Topic Discuss" for readers. Yahoo used to have a similar service but it got quite out of hand and had to be killed. I can only Hope that this venue will remain open to the public because the worst thing that could be posted would be notice of the end of the service!!!
Left by VANNA on Jul 11, 2009 10:00 AM

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