Customer

There are 2 entries for the tag Customer
I've been working on the Statement of Work (SOW) for the new project I am involved with. The client is looking for a lot of detail. Initially, I shared my concern about putting too much detail in this document so early in the project. We discussed the fact that we will learn a lot as the project progresses and the SOW could become severely out of date. It felt like I would be wasting a lot of time on the details. I've decided, however, that there are some advantages to this work. First, there have ......
This week I learned a hard lesson. I was at a customer site and assumed that because my boss agreed with the Agile principles and practices that I was touting, then the customer would agree without question. I didn't even make a proper presentation as to the benefits that the customer could expect. Michael Cline said in response to my last post, On Agile Island, "the customer cares about one thing. Does it make my life easier?" I shared various features of Agile, but I did not really address the ......