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Chris Falter .NET Design and Best Practices

A few days ago, I posted the text below under the title "Microsoft Gets an 'F' for MDSN Managed Newgroup Support":

Over four weeks ago, I had a question about how to use a Web Service Application Project (new feature in Visual Studio 2005 SP1). Since the need for an answer was not urgent, I decided to post a question to the microsoft.public.vsnet.general managed newsgroup.  I was relying on this supposed benefit of my MSDN subscription:

The MSDN Managed Newsgroup benefit gives you unlimited access to English language managed newsgroups as an MSDN subscriber. Get responses to your questions from the community or Microsoft within two business days. (emphasis mine)

Nine days later, thinking that perhaps I had posted the question to the wrong newsgroup, I posted the question to the microsoft.public.dotnet.framework.webservices managed newsgroup.

Twenty-nine days after I posted the original question, I still do not have a response, much less an answer--even though I am an MSDN subscriber and used the "no spam" alias just the way I was instructed to.  Has anyone else had such a rotten experience with MSDN managed newsgroups, or did I just slip through the cracks?  Post a comment!

However, I got the following email from a Microsoftie this morning:

I wanted to let you know off-line that the problem that I am seeing is that you have an old no-spam xxxxx@nospam.nospam registered to an old MSDN subscription. That subscription is now expired and the subscription ID given to me of MV######### has a current registered no-spam of yyyyy@nospam.nospam. This is what you would need to configure your newsreaders to use in the future to ensure that you receive a timely response to your threads. Please reconfigure your newsreaders and the missed respsonse times will not be an issue in the future.

Ouch!  This was quite a subtle problem, and I'm glad to have Microsoft's assistance in discovering it and fixing it.  Of course, I had sent several emails inquiring about the issue over the course of a month, and I can't say that I'm happy about how long it took to get this straightened out.  Nevertheless, the future looks promising. I will post more as this plays out.

Posted on Tuesday, March 13, 2007 8:27 PM Technology and Society | Back to top


Comments on this post: Microsoft Grade for MSDN Managed Newsgroup Support Is Climbing

# re: Microsoft Gets "F" for MSDN Managed Newsgroup Support
Requesting Gravatar...
Hi Chris,

Please contact me by email. tommyc@microsoft.com so I can assist you with this issue.

Thanks,
-Tommy Campbell
MSDN Community Lead
Left by Tommy on Mar 22, 2007 4:17 PM

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