Geeks With Blogs
Chaz Blogs It's all about the eXperience! April 2006 Entries
Customer Service WTF
Well, I'm not dead, just very busy. So what better way to come back than with a Rant! Following is an actual e-mail chain between me and TrendMicro customer service. Sorry for the length but you have to follow the whole thing to understand the WTFness of it. The only thing I have changed is certain info for privacy. The cliff notes are that I have an expired anti-virus license. I was trying to renew the license through TrendMicro's web site. TrendMicro uses DigitalRiver to process purchases. The ......

Posted On Wednesday, April 26, 2006 8:36 PM

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