Geeks With Blogs
The Life and Times of a Dev Yes, we're really that weird

I'm CIO, but sometimes I feel more like the chief help desk.

Its amazing--we have a VERY heavily IT based company (more than 1,000,000 lines of c# and all web/email based), but the owner of the company seems to think that we don't need any IT.  I don't have a sysadmin and I have only one developer, and lucky for me, he's good.  No help desk, and our customer support team can't even figure out how to import a csv file into excel.  So basically, we're hammered with support requests, bug fixes, enhancements, etc, all day long and can't get through much of anything.

Very frusterating.  Is this a common?

Robert

Posted on Tuesday, December 6, 2005 8:17 AM Work | Back to top


Comments on this post: It with no budget

# re: It with no budget
Requesting Gravatar...
Welcome to being a "Cost Center". What you are experiencing isn't uncommon. I've seen it happen with just about every client I have ever had. Times are tight; need to focus on revenue. IT can do more with less.

Your organization I am guessing is too small to out source the work, and I'm assuming the compensation for your helpdesk and developers is not on par with the industry standard. Thus you are not only the CIO but the jack of all trades doing things you didn't think a CIO would have to do.

As a contractor I've always thought titles to be a bit silly. There isn't one that actually fits all that I do or most other people for that matter. But I guess they help companies identify a reporting structure and pay scale. In the end, if your worth your weight in salt, you do it all even if it is outside the bounds of your title/job description.

Good luck!
Left by --chaz on Dec 06, 2005 3:48 PM

Your comment:
 (will show your gravatar)


Copyright © Robert May | Powered by: GeeksWithBlogs.net