Mozilla Crash Reporter – the death screen

mozilla

As a part of my various experimentations, I do run Mozilla FireFox, Safari as well as Google Chrome.  Recently, Mozilla had a crash and it doesn’t allow me to proceed further upon restarting it.  The above screen shows up.  I thought, clicking on “Restart Firefox” after submitting the information would help, but everytime I try running FireFox, the same dialog comes up.

There must be some indication that Mozilla wouldn’t function and I would need to reinstall or something like that.

Compared to the IE8’s crash recovery which not only restores the tab/browser and says that this has been recovered, the experience Mozilla Firefox gave is annoying.

Huh !

Print | posted on Monday, June 1, 2009 1:50 PM

Comments on this post

# re: Mozilla Crash Reporter – the death screen

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Hi Harish,

It is called a "Breakpad" it is a new crash reporting system from Mozilla which is a core part of Mozilla Firefox 3.x, Thunderbird 3.x and SeaMonkey 2.x products. It was developed to replace the old "Quality Feedback Agent" aka "Talkback" present in previous versions.

Actually there was an option to disable "Quality Feedback Agent" aka Talkback in earlier versions but Mozilla didn't provide any option to disable this new crash reporter "Breakpad".

If you want to disable this crash reporter, you can do it by simply editing an INI file

1. Open My computer and goto the installation directory of the application:

Mozilla Firefox: %programfiles%\Mozilla Firefox

2. Now look for "application.ini" file and open it in Word pad.

3. At the end of the file, you'll see following lines:
[Crash Reporter]
Enabled=1
ServerURL=https://crash-reports.mozilla.com/submit

4. Simply change the value of Enabled to 0 as following:

[Crash Reporter]
Enabled=0
ServerURL=https://crash-reports.mozilla.com/submit

5. Save the file and now you'll no longer see the Crash reporter window.

This will solve your issue. Please let me know still if you have any difficulties.

Regards,
Bala.

Left by Bala Vasanth on Jun 03, 2009 12:38 PM

# re: Mozilla Crash Reporter – the death screen

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I managed to get the Crash reporter window to stop appearing however, I am still unable to get Mozilla working...
Left by Sondra on Jun 04, 2009 3:49 PM

# re: Mozilla Crash Reporter – the death screen

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Hi,

Stopping the crash reporter window appearing won't stop the crash from happening - the causal relationship is the other way around. You're seeing the window because Firefox crashed anyway. From the looks of it, it's just continuously crashing at startup. Try going through:

http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

You may also try upgrading to Fx 3.5, released today, which may or may not fix your issue, depending on what it is.

Cheers,
Gijs
Left by Gijs on Jun 30, 2009 11:32 AM

# re: Mozilla Crash Reporter – the death screen

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i cant save it it doesnt let me it says file path incorrect or something
Left by man on Aug 20, 2009 12:55 PM

# re: Mozilla Crash Reporter – the death screen

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Probably a malware problem - antivirus and antispyware scans are needed, get expert help if you can't fix it on your own.
Left by greenknight on Aug 28, 2009 7:37 AM

# re: Mozilla Crash Reporter – the death screen

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happened to me some time before. i figured the reason was i had a couple of un-updated plugins that were running not so smoothly.
Left by sakto phil on Mar 24, 2010 9:33 PM

# re: Mozilla Crash Reporter – the death screen

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at least firefox's crash reporter is much more stable now with the latest version.
Left by kitchen pantry furniture guy on Mar 24, 2010 9:40 PM

# re: Mozilla Crash Reporter – the death screen

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at least firefox's crash reporter is much more stable now with the latest version.
Left by kitchen pantry furniture guy on Mar 24, 2010 9:44 PM

# # re: Mozilla Crash Reporter – the death screen

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i figured the reason was i had a couple of un-updated plugins that were running not so smoothly.
Left by Rakennekynsien teko on May 02, 2010 4:24 AM

# re: Mozilla Crash Reporter – the death screen

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meksika biberi zayiflama
Left by meksika biberi zayiflama hapi on May 31, 2010 11:39 PM

# re: Mozilla Crash Reporter – the death screen

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ah yes i often face this issue with Firefox, this shouldn't be happened, they should resolve it ..
Left by Door Handles on Jul 26, 2010 3:42 AM

# re: Mozilla Crash Reporter – the death screen

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hey all
after a long suffering of mozilla crash reporting I found a solution that I used indeed and worked 100%
1.your mozilla firefox wont start if you had a crash repory so you force it to start using save mode!!
in your run type:
firefox -safe-mode.
2.a screen will appear to you telling you how would you start, you check the'disable all adds-on box', then press contiue.
3.firefox will open normally, you go tools>>adds-on>>extensions, here you will see all your installed adds-on, some of them you actually didnt install them, but they installed directly upon installing other programs,such as IDM CC that would be installed if you install IDM,anyway you see all the adds-on and they are now disabled.
4.Now the important point>>>
start enabling adds-on one by one,not together start enable the first and restart firefox
if it normally opened goes to the another and enable it
untill you enable an adds-on that make the crash report appears
so you just open firefox using save mode
firefox -safe-mode
and disable it, now untill now i couldn't find a way to uninstall the extinsion from the adds-on u because it is not manually installed unlike the one you installed them manually.
until I found a way you just use firefox normally
note:if you had the crash report again at different time goes back these step again, because sometimes when installing a new application or a new adds-on the problem may appear
thank you
regards...
Left by K.M on Sep 23, 2010 4:20 AM

# re: Mozilla Crash Reporter – the death screen

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I got a pop-up from windows saying that there was a compatibility issue with Firefox when I tried to open it.
I selected 'yes' to fix the compatibility and firefox now works. I do not know how I got this windows popup -- it just happened after a couple of months of not being able to use firefox


Left by Dust on Jan 25, 2011 4:35 AM

# re: Mozilla Crash Reporter – the death screen

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mozilla filefox carsh
Left by ajit on May 10, 2011 10:04 AM

# re: Mozilla Crash Reporter – the death screen

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you have to open wordpad as administrator and then edit the (application.ini) file. You almost have to do any system change as admin in Windows 7. Sucks
Left by cooksad on Mar 02, 2013 10:25 AM

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